FAQs

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

What printing method do you use on your t-shirts and other fabric products?

Our standard process is the Direct to Garment (DTG) method of printing. We use Kornit printers for all DTG-printed garments. 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at notjustaunties@gmail.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at notjustaunties@gmail.com within seven days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Can I collect my order?

Unfortunately, we’re not able to offer order collection services from our premises.